Terms and Conditions
SPS Timber Windows Ltd (“the Company”) Terms and Conditions
“The Company” means SPS Timber Windows Limited. “You” means you, the Customer.
1. 1 Quotations and Orders
1.1 Unless specified otherwise, our quotation is valid for a period of 21 days, after which time the Company reserves the right to requote. VAT / tax is invoiced at the rate applicable at date of
invoicing.
1.2 Prices quoted are subject to a site survey unless specified otherwise.
1.3 Your order is officially confirmed once we have received your deposit and you are thereby agreeing to comply with our Terms and Conditions.
1.4 Price(s) quoted is/are subject to costs of raw materials effective at date of quotation. The Company reserves the right to requote if your order is not placed within 21 days of quotation date and/or
in the event of any phased work or any unscheduled delay(s) caused by you or by the Company if the cost(s) of raw materials shall have materially changed within the phased or delay(s) period(s)
and/or as a direct result of any of the circumstances listed in 14.1 Force Majeure.
1.5 It is your responsibility to ensure the accuracy of the description of the windows and/or doors and services set out in our Customer Order Summary, which includes CAD (Computer Aided Design)
drawings and specifications, which is supplied for your approval after the final survey, where applicable, and prior to manufacture, and to inform us of any amendments required, in writing, to and/or
SPS Timber Windows Ltd, 23 Wates Way, Mitcham CR4 4HR. Manufacture will not commence until drawings and specifications have been approved by you in writing.
1.6 If you instruct us to carry out any amendments to the specifications detailed in our quotation and/or Customer Order Summary, these amendments may incur additional charges. We would inform
you in writing of any additional charges.
1.7 If the supply of windows and/or doors or services is interrupted or delayed by you, we reserve the right to increase the price to reflect any additional time our tradesmen are engaged in providing
the services.
1.8 If scaffolding is required, we would aim to include an estimate in our quotation. If it only becomes apparent on the final site survey that scaffolding is required, you would be notified in writing of
the additional cost. The scaffolding will not be alarmed, unless you specifically request that it is, for which extra charges would apply. Scaffolding is provided for the sole use of the Company’s
employees and cannot be accessed by others without written permission from our scaffolding contractor. Extra charges may apply for the scaffolding to be accessed by others.
1.9 Where applicable, two-dimensional Computer Aided Design (CAD) drawings of the proposed new window(s) and/or door(s) are supplied for your approval prior to manufacturing commencing. If
additional section drawings or multiple permutations of designs are required, extra charges will apply and will be quoted for accordingly. The Company, SPS Timber Windows Ltd, owns the copyright
on all the drawings we produce. The drawings can only be used by the Company, SPS Timber Windows Ltd. If the job is cancelled subsequent to our producing designs/drawings, a charge for the
designs will apply.
1. 2 Survey
2.1 Any survey we carry out is not a full structural survey of your property and will relate only to the installation of the windows and/or doors we are to supply and / or install, as well as can be
reasonably carried out from a non-destructive inspection.
2.2 Our prices are calculated on the assumption that your property is structurally sound and that there are no factors that would make our performance of the contract more difficult than might
reasonably be anticipated at the time you accept the contract. Although every effort is made to identify any problems or additional associated works which may be required, a building may
occasionally have hidden defects, which may necessitate additional work and for which extra charges may apply. Any additional timbers or structural components abutting, adjoining or adjacent to
the windows or doors which you instruct us to replace or which must be replaced in order to install the windows and/or doors, including but not limited to timber, brick, concrete, stone, masonry,
lintels or external sills, cornice detail above windows, gable end facia boards, timber panelling plus any lead flashings or roof tiles or tile hangings which have not been specifically detailed to be
replaced in the quotation or subsequently agreed on the final survey, may be regarded as “unforeseen/extra works”. Any unforeseen/extra works would be carried out only with your authorisation
and acceptance of the estimated cost. Please note that where faults or defects in your property (including but not limited to leaks from roofs, gutters, downpipes, roof tiles, flashings, masonry,
structural elements, or internal finishes) become apparent after installation of our windows and/or doors, SPS Timber Windows Ltd cannot accept any liability for such faults or for any damage,
water ingress, or costs arising as a result. The process of fitting windows and/or doors can sometimes, despite all due care, disturb hidden faults within the structure of your property that were not
visible or known at the time of survey or installation. Such faults may not become immediately apparent and may only manifest sometime after installation. We will not accept responsibility for any
faults, water ingress, or other issues that arise either immediately or subsequently following our works where such issues are due to pre-existing or underlying defects in the property. You are
responsible for ensuring that your property is structurally sound, watertight, and free from defects both before and after our installations. Any surveys, investigations, or remedial works required as
a result of such property defects will be the responsibility of the customer and undertaken at your cost.
2.3 If any technical problems are identified that make the manufacture or satisfactory installation of the windows and/or doors materially more difficult or more costly than we could reasonably have
anticipated at the date of the contract, we will inform you of such problems as soon as is reasonably possible following the survey. In such circumstances we reserve the right to cancel the contract
or to increase the price by giving you notice in writing to reflect our additional costs or additional work required. If we inform you of an increase in the price, you have the right to cancel the contract
within 7 days of receiving such notice. Please refer to Clause 9. Cancellation of the Contract.
2.4 If any technical problems with your property are discovered at the time of installation of the windows and/or doors, which were not nor could reasonably have been found during our survey, we
reserve the right to increase the price to cover any additional work required as a result and would inform you of the increase in writing. If we give you notice of an increase in the price under this
clause, you have the right to cancel the contract but you will be obliged to pay us for any services already performed and any windows and/or doors that have already been installed or manufactured
in preparation for installation pursuant to the contract and you will be obliged to take delivery of those windows and/or doors at your property. We will be entitled to retain the deposit and any interim
payments by way of payment or part-payment of any amount due from you to us.
2.5 The final measurements will be taken from opening sizes available to us at the time of the site survey, if applicable. If openings are to differ from the existing openings, or the openings are to be
newly formed, we must be informed in writing at and/or SPS Timber Windows Ltd, 23 Wates Way, Mitcham CR4 4HR, prior to manufacturing commencing. We cannot accept responsibility for
incorrect sizes if opening sizes are changed subsequent to our final survey being carried out, if applicable, and we have not been informed of these in writing.
2.6 Where you have instructed us to manufacture windows and/or doors without a site survey, you will be required to approve in writing the designs, layouts and dimensions detailed in the Customer
Order Summary. In these circumstances, you will take full responsibility for the measurements and specifications detailed and we cannot be held responsible for incorrect supply if the manufactured
windows and/or doors match those detailed on the Customer Order Summary.
1. 3 Private Work
3.1 Our employees are not permitted to carry out any extra or private work for you, either before, during or after our works have been completed, unless specifically authorised by the Company’s,
SPS Timber Windows Ltd’s Managing Director in advance. These extra works will either be quoted for or charged out at an hourly rate. The hourly rate is dependent on which trade is required and
when.
1. 4 Price and Payment
4.1 Unless stated otherwise, the price takes into account any discount, rebate or offers. You will not be entitled to any reduction in price if we make any promotional offers on windows and/or doors
and services after the date of the contract.
4.2 Unless stated otherwise, we will require a deposit of 25% of the total job value to confirm your order. On receipt of your deposit, your order will be entered into our ordering system and you will
be sent a Confirmation of Order and a receipt.
4.3 Unless stated otherwise, we will require 25% interim payment during manufacturing process; then 40% interim payment once the windows/door have been made, just prior to commencement
of the installations. If we have agreed to store the windows and/or doors, we will still require the interim payment/s to be made immediately and for the balance to be paid in full within 3 days of
storage commencing.
4.4 Unless stated otherwise, payment of the 10% balance of the price is due on the day of completion of the installation of the windows and/or doors. In the case of windows and/or doors supply
only, payment of the balance of the price must be received by the Company by the day of delivery. Any retention shall be limited to the reasonable value of the outstanding item(s) only and shall not
entitle the customer to withhold payment of the remaining balance.
Should any minor work details remain outstanding for which the Company is responsible, the Company would propose the payment amount that may be retained until any such minor work details
have been completed and dependent on your providing timely and suitable access for us to fully complete the works.
Should the Company be prevented from fully completing the works, payment of the balance must be made in full within 3 days of the Company’s request for the final balance to be paid.
4.5 If, with your agreement, the windows and/or doors are installed or supplied in phases, payment for each phase must be received by the Company on completion or delivery of that phase.
4.6 Payments can be made by bank transfer using the faster payments system or BACS, CHAPS, credit card or debit card (most cards accepted, including Visa, MasterCard & Amex. Credit or debit
card payments should be made by clicking this link or calling SPS Timber Windows Ltd on 020 8879 3443.
4.7 Until further notice, a transaction charge of 2% of the invoice value will automatically apply to corporate / business credit card payments. This charge does not apply to personal credit card, debit
card, cheque or BACS payments. Amex is not currently accepted.
4.8 If you fail to pay any sum owed to us under the contract by the date it falls due then without limiting any other right or remedy available to us, we may:-
4.8.1 cancel the contract or suspend any further deliveries of windows and/or doors or the provision of services to you, but such cancellation or suspension shall not obviate your obligation to make
payment under the contract.
4.8.2 use any payment made by you for any windows and/or doors or services supplied under any other contract between you and us either towards a payment due under this contract or otherwise
towards any other debt owed by you to us as we see fit; and charge you interest on such outstanding sum from the due date for payment at the annual rate of 3% above the base lending rate of
Barclays Bank plc, accruing on a daily basis until payment in full is made, whether before or after any legal judgement.
4.9 SPS Timber Windows Ltd’s guarantees are only valid after the final balance payment has been received in full by SPS Timber Windows Ltd. Our guarantees shall be void where any payment(s)
remain(s) due to SPS Timber Windows Ltd.
1. 5 Delivery of Windows and/or doors
5.1 We will use all reasonable efforts to meet delivery/ installation dates we set out on the contract but any such dates and times are intended to be estimates only.
5.2 Where scaffolding is required, this will normally be erected one or two days before the fitting commences by a specialist contractor appointed by the Company. The Company’s contractor may be
given your contact details, and/or their contact details may be given to you so that a mutually convenient time can be arranged. Once the works have been completed, the scaffolding will be removed
within approximately 7 days of completion of the works. We are not able to specify an exact time for erection and removal of the scaffolding in advance. The scaffolding contractor will require access
as required for the safe installation of the scaffolding.
5.3 We will not be liable for any loss or damage resulting from a delay in the delivery/installation of the windows and/or doors in circumstances where there is no breach of a legal duty of care owed
to you by us or by any of our employees or agents; or such loss or damage is not a reasonably foreseeable result of any such breach; or the loss or damage results from a breach by you of any term
of the contract.
5.4 You agree to provide access to your property on the mutually agreed installation date (or delivery date in the case of supply-only). If, without prior notice, access is not granted on the agreed
date and the windows and/or doors were ready for installation or delivery, we reserve the right to request immediate payment of the outstanding balance. We may also recover any reasonable costs
we incur as a result, including (but not limited to) the storage of windows and/or doors, labour rescheduling, or return transport.
We will always try to be flexible where possible, but this clause ensures protection against last-minute cancellations or delays that cause disruption to our schedule and costs.
5.5 If we have agreed to store the windows and/or doors, we will require the balance to be paid in full within 3 days of storage commencing.
1. 6 Preparation for Installation
6.1 You will be responsible at your own expense for the removal, replacement and/or alteration, if required, of any fixtures and fittings or other items that we require to be moved in order to install
the windows and/or doors and supply the services including but not limited to curtains, shutters, grills, blinds, pelmets, soft furnishings, the lifting and refitting of carpets, the repositioning of telephone
or burglar alarm fittings and any other electrical connections, aerials, gas or water installations.
If you do not comply with this requirement under clause
6.2 we reserve the right to postpone or suspend the supply of the services until you have done so and to charge you for actual and consequential loss due to our fitters not being able to work at your
property.
6.3 If you require our fitters to move any such items on your behalf, this may result in an increase in the price to cover our additional time spent in doing so. We will notify you of any such increase
before our fitters move any such items unless it is impractical to do so without delaying the supply of the windows and/or doors and services. If our fitters move any of your items, they will use all
reasonable care and skill to do so.
6.4 Please also refer to “General Information” accompanying our quotation and to the “Installation Process” document provided by the Company prior to installation commencing.
1. 7 Specifications of Windows and/or doors and Services
7.1 Unless specified otherwise, our work will conform to the specifications provided in our Customer Order Summary.
7.2 Generally, very little damage is caused to the internal decoration of frame surrounds. Where there is a small amount of damage, the area is filled, sanded and painted to approximately 50 mm
with white emulsion or paint supplied by client. Additional charges will apply for the supply of coloured paint. Colours are matched as closely as possible to existing paintwork but an exact colour
match cannot be guaranteed. Where wallpaper is frayed or damaged, every effort is made to make good but wall papering of these areas is not included. Our quotations do not include any additional
decoration or papering to wallpapered areas, unless specified otherwise.
7.3 You are responsible for ensuring that your property is structurally sound, in good condition and free from material defects. We cannot be held responsible for any damage caused or extra work
required if this is not so.
7.4 We will take all reasonable care to keep intact any panes or frames from old windows and doors and any secondary glazing that you tell us you wish to retain but such items are fragile and prone
to breakage on removal. Accordingly, we will not be liable for any damage or partial / total loss of such items during or following their removal.
7.5 Whilst original designs and features are matched as closely as practically possible, an exact like-for-like replication cannot be guaranteed, particularly when replacing single-glazed with doubleglazed installations where the incorporation of sealed double-glazed units, integrated locking systems and draught seals have to be allowed for.
7.6 The Company has a policy of continuous improvement. We may therefore amend our specifications at any time.
7.7 Colour matching: All colours are colour matched / usually to an approved swatch / or your supplied colour code brand reference. However, if windows and doors are ordered in separate phases
or over an extended period, colour accuracy / consistency cannot be guaranteed. Colour variations due to batch differences, ageing, or environmental exposure are not faults and are not covered
by warranty.
7.8 Paint finish: All products are spray-finished in our workshop. After installation, we include hand applied a brush topcoat as required inside and out. This may result in visible brush marks or
finish inconsistencies. If redecoration is required later, this will be chargeable. Consistency of surface finish or colour across items or batches is not guaranteed.
7.9 Ironmongery: Supplied ironmongery may come from different manufacturers and may vary slightly in finish. Products are designed for dry internal use. Exposure to high humidity, moisture, or
construction site conditions can cause tarnishing or corrosion, which is not covered by warranty. Replacement post-installation will be chargeable unless proven faulty on delivery. Please note that
lacquered finishes, particularly those fitted externally, are not guaranteed to maintain their original appearance. Their longevity may be affected by exposure to atmospheric conditions including
humidity, sea air, and industrial pollutants. Regular cleaning and appropriate maintenance are required to preserve surface finish. We accept no liability for deterioration of lacquer or other surface
finishes caused by such environmental exposure or by the use of cleaning products or chemicals not recommended by the manufacturer.
7.10 Completion and Acceptance: Once installation and associated carpentry works are substantially completed—allowing for any minor adjustments or decorations that may be delayed due to
circumstances beyond our control—the work will be deemed complete unless we are notified in writing with reasonable details of any concerns within 7 calendar days. If no written notification is
received within this period, the installation will be deemed accepted. This applies even where works are supplied and fitted in phases over extended timeframes. Any subsequent issues raised
relating to earlier batches or works not identified within the notification period will be considered chargeable.
7.11 All guarantees shall commence from the date of installation of each respective window or door. In the case of phased work or extended project timelines, individual guarantee periods may
apply to each batch or phase of work based on its actual installation date. Clients are responsible for scheduling recommended maintenance coats approximately every 4–5 years from the date of
installation of each phase. Any reports of faults, damage or concerns must be raised in writing within 7 days of installation, irrespective of whether the project as a whole is complete.
1. 8 Risk, Title and Insurance
8.1 The risk of damage will pass to you, once the installation of the new windows / doors has been completed. If “Supply only” risk of damage to or loss of the windows and/or doors shall pass to
you at the time of delivery of the windows and/or doors to your property. It is your responsibility to insure the windows and/or doors from the time they are installed and completed/ or with respect
to supply only delivered to your property.
8.2 Ownership of the windows and/or doors will pass to you once we have received payment in full of you. Until then, the windows and/or doors remain our property but that will not prevent us from
recovering payment from you of any amounts due under the contract.
8.3 Any guarantee and/or warranty will only be validated and activated once full payment of the contract(s) has been received by us.
8.4 Post-Installation Protection and Maintenance Responsibilities
For the avoidance of doubt, once windows or doors have been installed, they shall be deemed complete for the purposes of risk, care and protection, even if minor finishing works, adjustments or
decorative touch-ups remain outstanding. Once windows and/or doors have been installed, regardless of whether any final decorations, adjustments or topcoats remain outstanding, the customer is
fully responsible for ensuring they are protected from moisture, site exposure, or any environmental or building-related factors that could damage the finish, operation or hardware. This includes,
but is not limited to, exposure to plaster vapour, unventilated rooms, wet trades, sanding dust, direct water ingress, or lack of covering/protection during ongoing building works.
Failure to protect installed items from such conditions will void any warranty relating to paint finishes, surface appearance, ironmongery condition, or functionality. No claims for damage or
deterioration resulting from post-installation site conditions will be accepted. This applies whether or not the final balance has been paid, and whether or not the client has taken up residency at the
property.
1. 9 Cancellation of the Contract
9.1 You may cancel the contract by giving the Company, SPS Timber Windows Ltd, written notice no later than 14 days from the date of our receiving your deposit. Written notice must be sent to
and received by SPS Timber Windows Ltd at and/or SPS Timber Windows Ltd, 23 Wates Way, Mitcham CR4 4HR.
If you cancel the contract after we have received your deposit, a cancellation charge of £150.00 plus VAT plus the cost of any works that will have been carried out and/or materials that will have
been utilised for your order will apply.
We will return your deposit to you less the cancellation charge and the cost of any works and/or materials. Works will include and shall not be limited to any surveys and design work that will have
been carried out.
9.2 If you do not exercise your right to cancel under Clause 9.1, you have no further contractual right to cancel the contract unless we agree to cancellation at your request, subject always to any
statutory cancellation rights which may apply. Where we agree to cancellation, you must pay the cancellation charge of £150.00 plus VAT together with any reasonable losses and costs we incur as
a direct result of your cancellation. These may include, without limitation, survey and design costs, materials purchased or committed to your order, manufacturing costs and, where reasonably
incurred and recoverable by law, any loss of profit directly resulting from the cancellation. We will be entitled to retain part or all of your deposit and/or interim payment(s), but only to the extent
reasonably required to cover such losses, costs and other sums properly due.
9.3 If the windows and/or doors or services are sold or provided in phases, each phase shall be a separate contract and no cancellation or termination of any other contract relating to a phase shall
entitle you to repudiate or cancel this contract or any other contract relating to another phase.
1. 10 Limitation of Liability
10.1 The following provisions set out the limits of our liability, including any liability for the acts or omissions of our employees, agents and sub-contractors, to you in respect of any breach of the
contract or these conditions, any use made by you of any of the windows and/or doors, or of any product incorporating any of the windows and/or doors; any representation, statement or act or
omission of the Company including negligence arising under or in connection with the contract.
10.2 The guarantees attached to the quotation are the only guarantees given to you by us in relation to the windows and/or doors and services. All other representations, warranties, conditions and
other terms implied by statute or common law are, to the fullest extent permitted by the Laws of England, excluded from the contract.
10.3 We will not be liable to you for any financial loss, loss of profit, loss of business, consequential loss or depletion of goodwill whether direct or indirect, or for any loss or damage which was not
reasonably foreseeable or contemplated by us at the date of the contract.
10.4 If the performance of our obligations under the contract is prevented or delayed by any act or omission of yours or your agents, subcontractors, consultants or employees, we shall not be liable
for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.
10.5 Our liability for any breach of the contract or negligent act or omission or any other claim you may have against us relating to the contract shall be limited to reimbursing the price (or that part
of the price for which payment shall have been received by us).
1. 11 Our insurance:
11.1 Our insurance policy is with GEO CCI CHUBB Insurance Policy Number: BNUCC00003322
(Employers Liability, £10,000,000 and Public and Products Liability, £5,000,000). A copy of our insurance policy is available on request.
1. 12 Your Obligations
12.1 In order for us to perform our obligations under the contract you will, at your expense:
12.1.1 comply with our reasonable requests relating to the supply of the windows and/or doors and the services, including but not limited to any requests relating to compliance with health and safety
rules and regulations.
12.1.2 Provide our employees with access as reasonably required to power supply and washing and toilet facilities at your property.
12.1.3 Prepare and maintain your property for the delivery of the windows and/or doors and the supply of the services (including identifying, monitoring, removing and disposing of any hazardous
materials from your property in accordance with all applicable laws, before and during the supply of the services); inform us of all health and safety rules and regulations and any other reasonable
security requirements that apply at your property; obtain and maintain all necessary licences and consents, including but not limited to planning permissions, listed building consent, building regulations
consent, and comply with all relevant legislation in relation to the supply of the windows and/or doors and services.
12.2 If at your request we manufacture and/or supply the windows and/or doors and services prior to your obtaining any of the licences or consents referred to in clause 12.1.3, you will have to pay
the price of the windows and/or doors and services even if any such licences or consents are subsequently not granted.
1. 13 Assignment
13.1 We may assign the contract or any part of it to any person, firm or company provided your rights under the contract will not change as a result of such assignment. You shall not be entitled to
assign the contract or any part of it without prior written consent from us.
1. 14 Force Majeure
14.1 We will not be in breach of our obligations under the contract and shall not be liable for any such breach or breaches if we are prevented from or delayed in the carrying on of our business or
the performance of our obligations under the contract by any circumstances beyond our reasonable control including, without limitation, acts of God, storm, lightning, thunder, tornado, tempest,
tsunami, flood, gale, wind, rain, hail, ice, frost, snow, blizzard, abnormal temperature, heatwaves, earthquake, earth tremor, landslip, national, regional or local governmental actions, war or national
emergency, acts of terrorism, protests, riot, civil commotion, fire, smoke, explosion, mining, fracking, epidemics, pandemics, infestations, lockdowns, quarantines, lock-outs, strikes or other labour
disputes, or restraints or delays affecting carriers, including pedestrian or vehicular access prevention at any time(s) and for any reason(s) or inability or delay in obtaining supplies of adequate or
suitable materials. Where practicably possible, we shall fulfil the works as outlined in our quotation/Customer Order Summary/Contract as soon as is reasonably possible for us to do so, for which full
payment must be received by us as per our Payment Terms. Or, if the circumstance or circumstances continue(s) for a continuous period in excess of 60 days beyond the indication of lead time that
will have been provided by the Company, you will be entitled to give notice in writing to us to cancel the contract. Clause 9.2 under Cancellation of the Contract shall apply. We will not be liable to
you for any financial loss, delay costs, loss of profit, loss of business, depletion of goodwill or consequential loss whether directly or indirectly incurred.
1. 15 These Terms and Conditions supersede all previous Terms and Conditions of the Company and shall replace any Terms and Conditions previously notified to the Customer by the Company.
© SPS Timber Windows Ltd 1998-2026
